Scriptlogic Help Desk Software: Point, Click, Done
News and Information
Help Desk Incident Management Solution.
- Prevent Issues with Desktop Authority Password Self Service
- Manage Issues with BridgeTrak Help Desk
- Respond to Issues with Desktop Authority Remote Management Gateway for Remote computer access across the internet or intranet
Powerful alone or together, ScriptLogic allows you to select from 1 - 2 - or 3 of our help desk management solutions to reduce your help desk costs.
Solution 1: Effectively Manage Trouble Tickets From Open to Close
BridgeTrak Help Desk Products an industry leading help desk software solution, has been helping companies increase customer service satisfaction levels for over 10 years. Recognized for its outstanding feature to price ratio, BridgeTrak offers seamless trouble ticket tracking for reducing the entire life cycle of an issue.
Solution 2: Reduce Help Desk Calls with Password Reset Capabilities
Desktop Authority Password Self Service reduces the number of issues submitted to the help desk by allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. Analysts estimate that 40% to 60% of all help desk calls are password related. Allowing users to reset their own passwords can reduce this volume by over one-third.
Solution 3: Provide Remote Support - Respond to Issues Fast with Remote Computer Management
Desktop Authority Remote Management Gateway extends the reach of your help desk. Reduce the cost of providing support to local and remote workers with secure, centralized, web-based remote management of computers.Remote computer management allows end-users to remain productive on their computers while technical issues are being worked on the background. Traditional remote computer control , where keyboard and mouse control are taken, is also part of this highly effective incident management tool!
Transitioning your help desk to a complete Incident Management Center is as easy as contacting a Product Specialist at 561-886-2400 or Sales@ScriptLogic.com!
